Our priority is to deliver exceptional service quality that meets our clients’ requirements and exceeds their expectations. We recognize, however, that circumstances may change and a client might need to cancel their account or submit a request regarding their payments. To ensure complete transparency, we have established the following guidelines:
We outline specific terms regarding non-refundable circumstances and eligibility criteria for our digital services:
Cancellation Before Delivery: If a client chooses to terminate their ongoing service before the agreed-upon project delivery date, they may be eligible to retain any remaining, unallocated portion of their payment.
Service Dissatisfaction Window: If a client is unsatisfied with the delivered work, they may submit a formal complaint within 30 days from the date of service delivery. To be evaluated, the client must submit detailed, actionable feedback explaining the specific issues so our team has the opportunity to resolve them.
Post-Delivery Terms: Once services have been fully rendered and accessed by the client, refund requests are generally not entertained except under extraordinary conditions at our sole discretion.
Processing & Payout Timeline: If a refund or account credit is approved, we guarantee it will be processed within 14 business days following final request confirmation. All approved refunds will be issued back to the original payment channel used during transaction.
If you have any questions, concerns, or formal inquiries regarding our cancellation and refund standards, please reach out to us at:
Email: Joe@futurekeydigital.com
Website: www.futurekeydigital.com
